Frequently Asked Questions
Your guide to premium vinyl experiences and audio gear.
How do you ensure turntables are not damaged during shipping?
We use specialized double-walled boxes and high-density foam inserts specifically designed for fragile audio equipment to ensure your turntable arrives in perfect condition.
Do your record players come with a pre-installed cartridge?
Most of our entry-level and mid-range models come with a pre-adjusted cartridge. For high-end audiophile decks, please check the product description as some require a separate cartridge purchase.
What is your return policy for opened electronics?
We offer a 30-day return policy. If the item has been opened, it must be returned in its original packaging with all accessories included. A restocking fee may apply to non-defective returns.
Do you offer international shipping?
Yes, we ship to over 50 countries. Please note that international customers are responsible for ensuring the voltage requirements (110V vs 220V) are compatible with their local power grid.
Are the turntables covered by a warranty?
Every product sold at The Turntable Store comes with a minimum one-year manufacturer's warranty covering parts and labor for any technical defects.
Can I upgrade the components on a turntable I purchase from you?
Absolutely. We stock a wide variety of upgraded styli, belts, and platters. Our technical support team is available to advise you on which upgrades are compatible with your specific model.